FAQs

Frequently Asked Questions (FAQs)

We’re here to help! Below are answers to some of the most common questions from our customers.

🛍️ Orders

Q: How do I place an order?
A: Simply browse our products, select your size and color, and click "Add to Cart." Then proceed to checkout and complete your payment securely via Braintree.

Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet, please contact us immediately at support@dresgo.com. Once the order is shipped, we’re unable to make changes.

🚚 Shipping

Q: Do you offer international shipping?
A: Currently, we only ship within the United Kingdom.

Q: How long will it take to receive my order?
A: Orders are typically processed within 1–2 business days, and delivery takes 3–5 business days.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unworn, unused, and in original condition. Visit our Return Policy page for full details.

Q: How do I request a return or exchange?
A: Please email support@dresgo.com with your order number and reason for return. We’ll guide you through the process.

Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major debit and credit cards through Braintree. Your payment is 100% secure.

Q: Is my payment information safe?
A: Absolutely. Our website uses SSL encryption, and all payments are processed securely via Braintree.

📞 Contact

Q: How do I contact customer support?
A: You can reach us by email at support@dresgo.com or call us at +44 07386 543331.
Our support hours are Monday–Friday, 9 AM – 5 PM (UK time).